Smart Escalationwith full context.
When a question falls outside approved topics, AskPeply cleanly hands off to your support team — with the full conversation attached.
Overview
Smart Escalation
Some questions should always go to a person. AskPeply knows when.
When a question is out of bounds, it politely redirects and hands off to your support team with full context, so nobody has to start again.
- Detects questions outside approved topics
- Politely redirects the customer
- Hands off to your support team with full context
- Full audit trail for every chat
AT A GLANCE
What's Included
How it helps your store.
Out-of-bounds detection
Recognises when a question is outside your approved topics.
Team hand-off
Passes the conversation to your support team.
Full context
Your team sees the whole conversation.
Audit trail
Every chat is logged.
How It Works
Live in three steps.
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01
Connect your store
Paste your site URL or install the simple widget. AskPeply indexes your products, pages, FAQs, and policies.
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02
Set your guardrails
Define blocked topics, required disclaimers, and brand voice in a few clicks.
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03
Go live
The chatbot appears on your storefront. Customers ask anything. AskPeply answers instantly — or politely redirects when a question is out of bounds.
Questions
Smart Escalation — FAQ
AskPeply politely redirects when a question is out of bounds and hands off to your support team with full context.
It never guesses. If the answer is not in your approved content, it hands the question to your team.